Online shopping companies nowadays are a dime a dozen. There are so many online sellers, online shopping companies and retail stores pooping up almost everywhere online that it has become a little bit difficult to determine which online shopping company is reliable. The good thing is that there is the online retail store Lazada that can be totally trusted with online shopper’s hard earned money. There are different criteria that Lazada Philippines aced through to be recognized as a thoroughly reliable online shopping partner. We have examined the different aspects of Lazada’s retail operation to determine if they are the kind of online shopping website that one can really depend and rely on. Below are the different factors that made Lazada Ph the reliable website that they are.
Location – The Company is located locally despite the fact that it is created by a company that has a headquarters on the other side of the Atlantic Ocean, in Europe of course. Why is location so important? Well if an online shopping company is located internationally, the distance that the item has to cover to get to its destination is going to be a lot which means that it is going to take longer than usual to get it as opposed to a company that is located locally like Lazada Ph. The company’s warehouse is also located in the city so that means faster order processing times and faster delivery timeframes.
Return policies – the company imposes a return timeframe of 14 days for items that needs to be returned because of product defects and workmanship issues. The regular timeframe that a lot of companies provide to their customers is 7 days. There are not a lot of online shopping companies that does it on the 14 days basis. Lazada is absolutely reliable in this aspect because they put the customer’s satisfaction on the top of the priority list
Product quality – only the best products can be seen filling Lazada’s virtual shelves. That is a guarantee. They do not sell shoddy, inferior made products period. The brands are all popular and known for their quality and workmanship.
Product availability – if you see the item on display, then it is guaranteed that the item is available. The company does not display items that are no longer available. The product inventory is well-managed and is always updated.
Customer service – Lazada’s brand of customer service is a breath of fresh air in the already murky customer service environment in the local industry. The company hires only the best customer service representatives and trains them to be at par with the best in the business. The customer service supports both English and Filipino. The representatives are good communicators, polite, knowledgeable and service oriented. They are highly reliable in terms of knowledge and credibility, knows what they are doing and ready to help no matter what.
Payment methods – the company offers to basic payment methods. The credit card and cash on delivery payment service. So if a consumer has no credit card, he can still opt to pay using cash. It is utmost online shopping convenience.
Great prices, great customer service and an overall excellent online shopping experience make Lazada a truly reliable online shopping partner.