Lazada PH: The hallmarks of an excellent online shopping experience

hallmarks of excellenceThere are lots of hallmarks of an excellent online shopping experience and the great news is that all of those things can be found in the Philippines first online shopping mall Lazada Philippines . The most important thing in online shopping is that if you got what you came in for and that is enjoyment. You have to enjoy it. That is what I feel whenever I am doing my online shopping in Lazada. What are the hallmarks of a great online shopping experience? Here they are;

Great website layout and design – the Lazada website scores perfect on the website aesthetics meter for its simplicity, subtle colors and minimalist approach. The website is classy in appearance; it is clean, orderly and functional. You won’t find off topic themes and graphics. Everything focuses on just one goal and that is usability and utility. When it was my first time to visit the website it was like I have been there before. It did not feel foreign or totally new, probably because of the color combination of white and blue that is reminiscent of the dominating color on a very popular social networking website (of course you already know what I am talking about and you are probably on that website right now trolling, liking and getting stoked on other people’s wall updates) The other color is yellow that blends perfectly with the blue font and white background. The minimalist vibe is so appealing because it is relaxing to look at which is a plus if you are doing online shopping to feel good and wash away the stress of the day.

Updated items – in Lazada, what you see is what you will get. That means whatever it is that you see on display is available and can be delivered to your doorstep. I have had prior experiences in other online shopping websites wherein the item on display is no longer available which is actually disappointing. The online shopping categories are updated regularly against what they have on hand at the warehouse so if you can see the item displayed that is a guarantee that it is available.

Product quality – the company only puts out popular brands that are known for their quality. Each product that comes out of the company’s warehouse for delivery is guaranteed to be free of defects.

Excellent customer service – good customer service is hard to find and that is true. In Lazada however, that is simply a way of life, it is the company ethos and their commitment to the customers patronizing them. The customer service hotline is manned by personnel that are well-trained and knowledgeable about the company’s policies and procedures. On top of that, they are also knowledgeable about the features and specifications of the products being sold on the website especially the gadgets, smartphones and computers. I called customer service once to ask about the differences between the two smart phones I was looking to purchase and it was amazing how detailed my question was answered. It was what I have been looking for in a long time.

Lazada definite has the goods. It can’t get any better than that.




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