There are a lot of facets to a company’s reliability and reliability can be defined in so many different ways not just on information security and it is good to know that my favorite online retail website LazadaPH is reliable on all aspects of the so-called e-commerce game. Like what I have said, reliability is defined by a lot of factors and not just focuses on information and transaction security online
Things like availability of products, knowledge of the customer service representative, quality of products being sold and the brands that they are putting are all considerations if one is to say that a company is reliable so let us dig into each category and expound.
Product availability – how many times have you experienced getting disappointed when a product that you have been rearing to get and saving up for months before is suddenly out of stock or they don’t have the colorway that you want or the size that you need for your feet or the gadget that you have been eyeing is a notch lower version than the one that you are looking for sounds familiar right and also equally frustrating. I have a lot of that experience, one time I was trying to purchase a pair of sneakers, I have been saving up for months and have looked online for countless of hours checking out reviews and forums about the quality and what other people think about it. It may sound a little bit geeky but that is how I am whenever I want to buy something whether it’s a piece of clothing, a pair of sneakers, gadgets especially gadgets because of the technical specifications involved and add to the fact that I am also a sneakerhead so I really put in a lot of effort in doing my research to make sure that my purchase is going to be absolutely worth my hard earned money. The frustrating part of not having an item in stock is that you would sometimes be forced to settle for an item that is not really within your radar of interest like what happened to me on that particular situation when the store didn’t have my size for the particular sneaker brand that I like and I actually ended up getting a different brand that looked almost the same. I got a new pair of shoes but the satisfaction is not absolutely complete. So that’s the drift right there. Good thing for Lazada, I never had any experience of them running out of stocks or sizes that fit me. I would say that they are definitely reliable in this area.
Knowledge of customer service representatives – Lazada is commendable in this aspect because they have manpower of very well-trained customer service professionals manning their phones that can answer questions in a very reliable manner.
Quality of products being sold – the quality of products being sold by Lazada is unmatched. Seaking from my own experience on my previous purchases, I never had any situation where I need to return a defective item. It was always the best quality item 100% of the time. I know that some may have experienced receiving a defective item from Lazada but the great thing is that they are quick in addressing the issue and sending out a replacement item based on what I have heard from other testimonials.
Lazada is truly a very reliable company in a lot of other ways. Definitely a brand that you can trust.